Privacy Policy

1. Privacy at a Glance

General Information

The following information provides a brief overview of what happens to your personal data when you visit this website. Personal data refers to any information that can be used to personally identify you. For detailed information on data protection, please refer to our Privacy Policy listed below.

Data Collection on This Website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find the operator’s contact information in the “Information on the Data Controller” section of this Privacy Policy.

How do we collect your data?

Your data is collected, in part, because you provide it to us. This may include, for example, data that you enter into a contact form.

Other data is collected automatically or with your consent when you visit the website through our IT systems. This primarily consists of technical data (e.g., internet browser, operating system, or time of page view). This data is collected automatically as soon as you access this website.

What do we use your data for?

Some of the data is collected to ensure that the website functions properly. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right at any time to obtain, free of charge, information about the source, recipients, and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to the processing of your data, you may withdraw this consent at any time with future effect. In addition, you have the right to request the restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to file a complaint with the competent supervisory authority.

Please feel free to contact us at any time regarding this matter or any other questions you may have about data protection.

Analytics tools and third-party tools

When you visit this website, your browsing behavior may be analyzed for statistical purposes. This is primarily done using so-called analytics tools.

You can find detailed information about these analytics programs in the following privacy policy.

2. Hosting

We host our website's content with the following provider:

RAIDBOXES

The provider is RAIDBOXES GmbH, Hafenstr. 32, 48151 Münster (hereinafter “RAIDBOXES”). When you visit our website, RAIDBOXES collects various log files, including your IP addresses.

For more details, please refer to the RAIDBOXES Privacy Policy: https://raidboxes.io/legal/privacy/.

The use of RAIDBOXES is based on Article 6(1)(f) of the GDPR. We have a legitimate interest in ensuring that our website is as reliable as possible. If consent has been requested, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g., for device fingerprinting) within the meaning of the TTDSG. Consent may be revoked at any time.

Order Processing

We have entered into a Data Processing Agreement (DPA) for the use of the aforementioned service. This is a contract required under data protection law that ensures the service provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

3. General Information and Mandatory Disclosures

Privacy Policy

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with applicable data protection laws and this Privacy Policy.

When you use this website, various types of personal data are collected. Personal data is information that can be used to identify you personally. This Privacy Policy explains what data we collect and how we use it. It also explains how and for what purpose this is done.

Please note that data transmission over the Internet (e.g., when communicating via email) may be subject to security risks. It is not possible to completely protect data from access by third parties.

Information about the responsible entity

The entity responsible for data processing on this website is:

LIVO Technologies GmbH
Straße des Friedens 200
07548 Gera

Phone: +49 365 527878-00
Email: info@livo-technologies.com

The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data (e.g., names, email addresses, etc.).

Retention period

Unless a more specific retention period is stated in this Privacy Policy, we will retain your personal data until the purpose of the data processing no longer applies. If you submit a valid request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible grounds for storing your personal data (e.g., retention periods under tax or commercial law); in the latter case, the data will be deleted once these grounds no longer apply.

General Information on the Legal Basis for Data Processing on This Website

If you have consented to the processing of your data, we process your personal data on the basis of Article 6(1)(a) of the GDPR or Article 9(2)(a) of the GDPR, provided that special categories of data as defined in Article 9(1) of the GDPR are being processed. In the event of explicit consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Article 49(1)(a) of the GDPR. If you have consented to the storage of cookies or to access to information on your device (e.g., via device fingerprinting), data processing is additionally carried out on the basis of Section 25(1) of the German Teleservices Data Protection Act (TTDSG). Consent may be revoked at any time. If your data is necessary for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Article 6(1)(b) of the GDPR. Furthermore, we process your data if it is necessary to comply with a legal obligation on the basis of Article 6(1)(c) of the GDPR. Data processing may also be carried out on the basis of our legitimate interest pursuant to Article 6(1)(f) of the GDPR. The legal bases applicable in each individual case are described in the following sections of this Privacy Policy.

Data Protection Officer

ad hoc datenschutz GmbH
Im Bresselsholze 12
07819 Triptis • Germany

Email: kontakt@adhoc-datenschutz.de

Tel.: +49 365 527 862 30
Fax: +49 365 527 862 59

Notice Regarding the Transfer of Data to the United States and Other Third Countries

Among other things, we use tools provided by companies based in the United States or other third countries that do not offer an adequate level of data protection. When these tools are active, your personal data may be transferred to these third countries and processed there. Please note that these countries cannot guarantee a level of data protection comparable to that of the EU. For example, U.S. companies are required to disclose personal data to security authorities without you, as the data subject, being able to take legal action against this. It therefore cannot be ruled out that U.S. authorities (e.g., intelligence agencies) may process, analyze, and permanently store your data located on U.S. servers for surveillance purposes. We have no influence over these processing activities.

Right to withdraw your consent to data processing

Many data processing operations are only possible with your explicit consent. You may withdraw any consent you have already given at any time. The lawfulness of the data processing carried out prior to the withdrawal remains unaffected by the withdrawal.

Right to object to data collection in specific cases and to direct marketing (Art. 21 GDPR)

If data processing is based on Article 6(1)(e) or (f) of the GDPR, you have the right at any time to object to the processing of your personal data on grounds relating to your particular situation; this also applies to profiling based on these provisions. The specific legal basis on which processing is based can be found in this Privacy Policy. If you object, we will no longer process your personal data in question unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves to assert, exercise, or defend legal claims (objection pursuant to Article 21(1) of the GDPR).

If your personal data is processed for the purpose of direct marketing, you have the right to object at any time to the processing of your personal data for such marketing purposes; this also applies to profiling to the extent that it is related to such direct marketing. If you object, your personal data will no longer be used for direct marketing purposes (objection pursuant to Art. 21(2) GDPR).

Right to file a complaint with the competent supervisory authority

In the event of a breach of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work, or the place where the alleged breach occurred. This right to lodge a complaint is without prejudice to any other administrative or judicial remedies.

Right to data portability

You have the right to receive data that we process automatically based on your consent or in fulfillment of a contract, either directly or through a third party, in a commonly used, machine-readable format. If you request that the data be transferred directly to another controller, this will only be done to the extent that it is technically feasible.

Right of access, rectification, and erasure

In accordance with applicable legal provisions, you have the right at any time to request, free of charge, information about your stored personal data, its source and recipients, and the purpose of the data processing, as well as the right to have this data corrected or deleted, if applicable. You may contact us at any time regarding this matter or any other questions you may have about personal data.

Right to restriction of processing

You have the right to request that the processing of your personal data be restricted. You may contact us at any time to do so. The right to restriction of processing applies in the following cases:

If you dispute the accuracy of your personal data stored by us, we generally need time to verify this. For the duration of the verification process, you have the right to request that the processing of your personal data be restricted.
If the processing of your personal data was or is unlawful, you may request that the processing be restricted instead of having the data erased.
If we no longer need your personal data, but you need it to exercise, defend, or assert legal claims, you have the right to request that the processing of your personal data be restricted instead of deleted.
If you have lodged an objection under Article 21(1) of the GDPR, a balancing of your interests against ours must be carried out. Until it is determined whose interests prevail, you have the right to request that the processing of your personal data be restricted.

If you have restricted the processing of your personal data, such data may—apart from storage—be processed only with your consent, or for the purpose of establishing, exercising, or defending legal claims, or to protect the rights of another natural or legal person, or for reasons of an important public interest of the European Union or a Member State.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential information, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address bar of your browser changes from “http://” to “https://” and by the lock icon in your browser’s address bar.

When SSL or TLS encryption is enabled, the data you send to us cannot be intercepted by third parties.

4. Data Collection on This Website

Cookies

Our website uses so-called “cookies.” Cookies are small files that are automatically created by your browser and stored on your device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not cause any damage to your device and do not contain viruses, Trojans, or other malware. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or your web browser deletes them automatically. A cookie stores information that is specific to the device being used. However, this does not mean that LIVO Technologies GmbH thereby gains direct knowledge of your identity.

Cookies may be set by us (first-party cookies) or by third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain third-party services into websites (e.g., cookies used to process payment transactions).

Cookies serve various purposes. Many cookies are technically necessary, as certain website features would not work without them (e.g., the shopping cart feature or the display of videos). Other cookies may be used to analyze user behavior or for advertising purposes.

Cookies that are necessary for the electronic communication process, for providing specific functions you have requested (e.g., the shopping cart function), or for optimizing the website (e.g., cookies for measuring website traffic) are stored on the basis of Art. 6(1)(f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies to ensure the technically flawless and optimized provision of its services. If consent to the storage of cookies and similar recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6(1)(a) GDPR and § 25(1) TTDSG); consent may be revoked at any time.

You can configure your browser to notify you when cookies are set and to allow cookies only on a case-by-case basis, to block cookies in certain cases or generally, and to enable the automatic deletion of cookies when you close your browser. Disabling cookies may limit the functionality of this website.

You can find out which cookies and services are used on this website in this Privacy Policy.

Consent to Borlabs' use of cookies

Our website uses Borlabs Cookie’s consent technology to obtain your consent to the storage of certain cookies in your browser or to the use of certain technologies, and to document this in compliance with data protection regulations. This technology is provided by Borlabs GmbH, Rübenkamp 32, 22305 Hamburg (hereinafter “Borlabs”).

When you visit our website, a Borlabs cookie is stored in your browser to record the consents you have given or any revocation of those consents. This data is not shared with the provider of the Borlabs cookie.

The collected data will be stored until you request that we delete it, delete the Borlabs cookie yourself, or the purpose for storing the data no longer applies. Mandatory legal retention periods remain unaffected. For details on data processing by Borlabs Cookie, please visit https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie/.

Borlabs’ Cookie Consent technology is used to obtain the legally required consent for the use of cookies. The legal basis for this is Article 6(1)(c) of the GDPR.

Server log files

The website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This information includes:

Browser type and browser version
operating system used
Referrer URL
Hostname of the connecting computer
Time of the server request
IP address

This data is not combined with other data sources.

This data is collected on the basis of Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in ensuring that the website functions properly and in optimizing it—to this end, server log files must be collected.

Contact Form

If you submit an inquiry to us via the contact form, we will store the information you provide in the form—including the contact details you enter there—for the purpose of processing your inquiry and in case we have any follow-up questions. We will not share this information without your consent.

The processing of this data is based on Article 6(1)(b) of the GDPR, provided that your inquiry relates to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of inquiries directed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if such consent was requested; consent may be revoked at any time.

The data you enter in the contact form will remain with us until you request that we delete it, revoke your consent to its storage, or the purpose for storing the data no longer applies (e.g., once your inquiry has been processed). Mandatory legal provisions—in particular retention periods—remain unaffected.

Inquiries by email, phone, or fax

If you contact us by email, phone, or fax, your inquiry—including all personal data contained therein (name, inquiry)—will be stored and processed by us for the purpose of handling your request. We will not disclose this information without your consent.

The data you send us via contact requests will remain with us until you request that we delete it, revoke your consent to its storage, or the purpose for storing the data no longer applies (e.g., once your request has been processed). Mandatory legal provisions—in particular statutory retention periods—remain unaffected.

CloudFlare

We use the CloudFlare service on our website. The service is provided by Cloudflare Germany GmbH, Rosental 7, 80331 Munich, Germany.

Using this service may involve the transfer of data to a third country (the United States). The provider is certified under the EU-U.S. Data Privacy Framework and therefore offers an adequate level of data protection.

Further information can be found in the provider’s privacy policy at the following URL: https://www.cloudflare.com/privacypolicy/.

HubSpot CRM

We use HubSpot CRM on this website. The provider is HubSpot Inc., 25 Street, Cambridge, MA 02141, USA (hereinafter “HubSpot CRM”).

Among other things, HubSpot CRM enables us to manage existing and potential customers as well as customer contacts. With the help of HubSpot CRM, we are able to record, organize, and analyze customer interactions via email, social media, or phone across various channels. The personal data collected in this way can be evaluated and used for communication with potential customers or for marketing activities (e.g., newsletter mailings). With HubSpot CRM, we are also able to track and analyze the user behavior of our contacts on our website.

The use of HubSpot CRM is based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in managing customer data and communicating with customers as efficiently as possible. If consent has been obtained, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TTDSG. Consent may be revoked at any time.

For more details, please refer to HubSpot’s Privacy Policy: https://legal.hubspot.com/de/privacy-policy.

Data transfers to the United States are based on the European Commission’s Standard Contractual Clauses. For more details, please visit: https://www.hubspot.de/data-privacy/privacy-shield.

Order Processing

Weglot

We use the Weglot service on our website. The service is provided by Weglot, 138, rue Pierre Joigneaux, Bois-Colombes, 92270, France.

Further information can be found in the provider’s privacy policy at the following URL: https://weglot.com/privacy/.

We base this processing on a legitimate interest (Art. 6(1)(f) of the GDPR).

This application is required to ensure the full functionality of the website. It is a language tool that is considered essential.

Google APIs

We use the Google APIs service on our website. The service is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Further information can be found in the provider’s privacy policy at the following URL: https://business.safety.google/privacy.

Google Content Security Policy.

We use the Google Content Security Policy service on our website. The service is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Further information can be found in the provider’s privacy policy at the following URL: https://business.safety.google/privacy.

5. Social Media

Facebook

This website incorporates features from the social network Facebook. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. However, according to Facebook, the data collected is also transferred to the United States and other third countries.

You can find an overview of Facebook's social media elements here: https://developers.facebook.com/docs/plugins/?locale=de_DE.

When the social media feature is active, a direct connection is established between your device and the Facebook server. This informs Facebook that you have visited this website using your IP address. If you click the Facebook “Like” button while logged into your Facebook account, you can link the content of this website to your Facebook profile. This allows Facebook to associate your visit to this website with your user account. Please note that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it is used by Facebook. For more information, please refer to Facebook’s Privacy Policy at: https://de-de.facebook.com/privacy/explanation.

Where consent has been obtained, the use of the aforementioned service is based on Article 6(1)(a) of the GDPR and Section 25 of the TTDSG. Consent may be withdrawn at any time. Where consent has not been obtained, the use of the service is based on our legitimate interest in achieving the widest possible visibility on social media.

To the extent that personal data is collected on our website using the tool described here and transmitted to Facebook, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, are jointly responsible for this data processing (Art. 26 GDPR). This joint responsibility is limited exclusively to the collection of the data and its transfer to Facebook. The processing carried out by Facebook after the transfer is not part of the joint responsibility. The obligations incumbent upon us jointly have been set forth in a joint processing agreement. The text of the agreement can be found at: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing privacy information regarding the use of the Facebook tool and for ensuring the tool is implemented on our website in compliance with data protection laws. Facebook is responsible for the data security of Facebook products. You can exercise your data subject rights (e.g., requests for information) regarding the data processed by Facebook directly with Facebook. If you exercise your data subject rights with us, we are obligated to forward them to Facebook.

Data transfers to the United States are based on the European Commission’s Standard Contractual Clauses. For more details, please visit: https://www.facebook.com/legal/EU_data_transfer_addendum, https://de-de.facebook.com/help/566994660333381, and https://www.facebook.com/policy.php.

Twitter

This website incorporates features from Twitter. These features are provided by Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland.

When the social media element is active, a direct connection is established between your device and the Twitter server. This allows Twitter to receive information about your visit to this website. By using Twitter and the “Retweet” function, the websites you visit are linked to your Twitter account and made known to other users. Please note that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how Twitter uses it. For more information, please refer to Twitter’s privacy policy at: https://twitter.com/de/privacy.

Data transfers to the United States are based on the European Commission’s Standard Contractual Clauses. For more details, please visit: https://gdpr.twitter.com/en/controller-to-controller-transfers.html.

You can change your privacy settings on Twitter in your account settings at https://twitter.com/account/settings.

This website uses features from the LinkedIn network. The provider is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland.

Every time you access a page on this website that contains LinkedIn elements, a connection is established with LinkedIn’s servers. LinkedIn is notified that you have visited this website using your IP address. If you click the LinkedIn “Recommend” button while logged into your LinkedIn account, LinkedIn can associate your visit to this website with you and your user account. Please note that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it is used by LinkedIn.

Data transfers to the United States are based on the European Commission’s Standard Contractual Clauses. For more details, please visit: https://www.linkedin.com/help/linkedin/answer/62538/datenubertragung-aus-der-eu-dem-ewr-und-der-schweiz?lang=de

For more information, please see LinkedIn’s Privacy Policy at: https://www.linkedin.com/legal/privacy-policy.

6. Analytics Tools and Advertising

Google Tag Manager

We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Tag Manager is a tool that allows us to integrate tracking and analytics tools and other technologies into our website. Google Tag Manager itself does not create user profiles, store cookies, or perform any independent analysis. It is used solely to manage and deploy the tools integrated through it. However, Google Tag Manager collects your IP address, which may also be transferred to Google’s parent company in the United States.

The use of Google Tag Manager is based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in the quick and straightforward integration and management of various tools on its website. If consent has been obtained, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TTDSG. Consent may be revoked at any time.

Google Analytics

This website uses features of the web analytics service Google Analytics. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics allows website operators to analyze the behavior of website visitors. In doing so, website operators receive various usage data, such as page views, time spent on the site, operating systems used, and the user’s location. This data is aggregated into a user ID and assigned to the website visitor’s respective device.

In addition, we use Google Analytics to track your mouse and scroll movements, clicks, and other actions. Google Analytics also uses various modeling techniques to supplement the collected data and employs machine learning technologies in its data analysis.

Google Analytics uses technologies that enable user recognition for the purpose of analyzing user behavior (e.g., cookies or device fingerprinting). The information collected by Google regarding the use of this website is generally transmitted to a Google server in the United States and stored there.

Use of this service is based on your consent pursuant to Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG. You may withdraw your consent at any time.

Data transfers to the United States are based on the European Commission’s Standard Contractual Clauses. For more details, please visit: https://privacy.google.com/businesses/controllerterms/mccs/.

Browser plugin

You can prevent Google from collecting and processing your data by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

For more information on how Google Analytics handles user data, please refer to Google's Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=de.

Order Processing

We have entered into a data processing agreement with Google and fully comply with the strict requirements of the German data protection authorities regarding the use of Google Analytics.

Google Ads

The website operator uses Google Ads. Google Ads is an online advertising program provided by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads allows us to display ads in the Google search engine or on third-party websites when users enter specific search terms into Google (keyword targeting). Furthermore, targeted ads can be displayed based on user data available to Google (e.g., location data and interests) (audience targeting). As website operators, we can quantitatively evaluate this data by, for example, analyzing which search terms led to the display of our ads and how many ads resulted in corresponding clicks.

Use of this service is based on your consent pursuant to Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG. You may withdraw your consent at any time.

Data transfers to the United States are based on the European Commission’s Standard Contractual Clauses. For more details, please visit: https://policies.google.com/privacy/frameworks and https://privacy.google.com/businesses/controllerterms/mccs/.

Google Ads Remarketing

This website uses Google Ads Remarketing features. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

With Google Ads Remarketing, we can assign people who interact with our online content to specific target groups so that we can subsequently show them interest-based ads on the Google Display Network (remarketing or retargeting).

In addition, the advertising audiences created with Google Ads Remarketing can be linked to Google’s cross-device features. This allows interest-based, personalized ads—tailored to you based on your previous usage and browsing behavior on one device (e.g., a smartphone)—to also be displayed on another of your devices (e.g., a tablet or PC).

If you have a Google account, you can opt out of personalized ads by clicking the following link: https://www.google.com/settings/ads/onweb/.

Use of this service is based on your consent pursuant to Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG. You may withdraw your consent at any time.

For more information and to view the privacy policy, please visit Google's Privacy Policy at: https://policies.google.com/technologies/ads?hl=de.

Google Conversion Tracking

This website uses Google Conversion Tracking. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

With the help of Google Conversion Tracking, Google and we can determine whether a user has performed certain actions. For example, we can analyze which buttons on our website are clicked and how often, as well as which products are viewed or purchased particularly frequently. This information is used to generate conversion statistics. We learn the total number of users who clicked on our ads and what actions they took. We do not receive any information that allows us to personally identify the user. Google itself uses cookies or similar recognition technologies for identification purposes.

Use of this service is based on your consent pursuant to Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG. You may withdraw your consent at any time.

For more information about Google Conversion Tracking, please refer to Google's Privacy Policy: https://policies.google.com/privacy?hl=de.

Google AdSense

We use the Google AdSense service on our website. The service is provided by Google Ireland Limited (GV), Gordon House, Barrow Street, Dublin 4, Ireland.

Further information can be found in the provider’s privacy policy at the following URL: https://business.safety.google/privacy.

LinkedIn Insight Tag

This website uses the LinkedIn Insight Tag. The provider of this service is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland.

Data processing via the LinkedIn Insight Tag

We use the LinkedIn Insight Tag to gather information about visitors to our website. If a website visitor is registered on LinkedIn, we can analyze key professional data (e.g., career level, company size, country, location, industry, and job title) and thus better tailor our site to specific target groups. Furthermore, with the help of LinkedIn Insight Tags, we can measure whether visitors to our websites make a purchase or take another action (conversion tracking). Conversion tracking can also be performed across devices (e.g., from PC to tablet). LinkedIn Insight Tag also offers a retargeting feature that allows us to display targeted ads to our website visitors outside of the website; however, according to LinkedIn, the recipient of the ad is not identified.

LinkedIn also collects so-called log files (URL, referrer URL, IP address, device and browser characteristics, and time of access). IP addresses are truncated or (if used to reach LinkedIn members across devices) hashed (pseudonymized). LinkedIn members’ direct identifiers are deleted by LinkedIn after seven days. The remaining pseudonymized data is then deleted within 180 days.

As the website operator, we are unable to link the data collected by LinkedIn to specific individuals. LinkedIn will store the personal data collected from website visitors on its servers in the United States and use it for its own advertising purposes. For more details, please refer to LinkedIn’s Privacy Policy at https://www.linkedin.com/legal/privacy-policy#choices-oblig.

Legal basis

Where consent has been obtained, the use of the aforementioned service is based exclusively on Article 6(1)(a) of the GDPR and Section 25 of the TTDSG. Consent may be revoked at any time. Where consent has not been obtained, the use of this service is based on Article 6(1)(f) of the GDPR; the website operator has a legitimate interest in effective advertising measures, including social media.

Data transfers to the United States are based on the European Commission’s Standard Contractual Clauses. For more details, please visit: https://www.linkedin.com/legal/l/dpa and https://www.linkedin.com/legal/l/eu-sccs.

Objection to the use of the LinkedIn Insight Tag

Object to LinkedIn’s analysis of your usage behavior and targeted advertising by clicking the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

In addition, LinkedIn members can control the use of their personal data for advertising purposes in their account settings. To prevent LinkedIn from linking data collected on our website to your LinkedIn account, you must log out of your LinkedIn account before visiting our website.

Order Processing

7. Plugins and Tools

YouTube with enhanced privacy settings

This website embeds videos from YouTube. The site is operated by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in enhanced privacy mode. According to YouTube, this mode ensures that YouTube does not store any information about visitors to this website before they watch a video. However, enhanced privacy mode does not necessarily prevent data from being shared with YouTube partners. For example, YouTube establishes a connection to the Google DoubleClick network regardless of whether you watch a video.

As soon as you play a YouTube video on this website, a connection is established with YouTube’s servers. In the process, the YouTube server is informed which of our pages you have visited. If you are logged into your YouTube account, you allow YouTube to link your browsing activity directly to your personal profile. You can prevent this by logging out of your YouTube account.

In addition, after a video starts playing, YouTube may store various cookies on your device or use similar tracking technologies (e.g., device fingerprinting). This allows YouTube to collect information about visitors to this website. This information is used, among other things, to track video statistics, improve the user experience, and prevent fraud.

In some cases, additional data processing operations may be triggered after a YouTube video starts playing, over which we have no control.

We use YouTube to ensure that our online content is presented in an appealing manner. This constitutes a legitimate interest within the meaning of Article 6(1)(f) of the GDPR. If consent has been obtained, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TTDSG. Consent may be revoked at any time.

For more information about data protection on YouTube, please see their Privacy Policy at: https://policies.google.com/privacy?hl=de.

Google Fonts (locally hosted)

This site uses Google Fonts, provided by Google, to ensure consistent font display. The Google Fonts are installed locally. No connection is made to Google's servers.

For more information about Google Fonts, visit https://developers.google.com/fonts/faq and Google’s Privacy Policy: https://policies.google.com/privacy?hl=de.

Google Maps

This site uses the Google Maps mapping service. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

To use the features of Google Maps, it is necessary to store your IP address. This information is typically transmitted to a Google server in the United States and stored there. The provider of this site has no influence over this data transfer. When Google Maps is enabled, Google may use Google Fonts to ensure consistent font display. When you access Google Maps, your browser loads the necessary web fonts into its cache to display text and fonts correctly.

We use Google Maps to ensure that our online offerings are presented in an appealing manner and to make it easy for users to locate the places listed on our website. This constitutes a legitimate interest within the meaning of Article 6(1)(f) of the GDPR. If consent has been requested, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TTDSG. Consent may be revoked at any time.

Data transfers to the United States are based on the European Commission’s Standard Contractual Clauses. For more details, please visit: https://privacy.google.com/businesses/gdprcontrollerterms/ and https://privacy.google.com/businesses/gdprcontrollerterms/sccs/.

For more information on how user data is handled, please see Google's Privacy Policy: https://policies.google.com/privacy?hl=de.

Google reCAPTCHA

We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on this website. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

reCAPTCHA is used to verify whether data entry on this website (e.g., in a contact form) is performed by a human or by an automated program. To do this, reCAPTCHA analyzes the website visitor’s behavior based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various pieces of information (e.g., IP address, the duration of the website visitor’s stay on the website, or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analyses run entirely in the background. Website visitors are not notified that an analysis is taking place.

The storage and analysis of data are based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in protecting its web offerings from abusive automated scanning and spam. If consent has been obtained, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TTDSG. Consent may be revoked at any time.

For more information about Google reCAPTCHA, please refer to Google’s Privacy Policy and Terms of Service at the following links: https://policies.google.com/privacy?hl=de and https://policies.google.com/terms?hl=de.

LIVO Technologies Help Desk

LIVO Technologies GmbH provides a help desk solution (hereinafter also referred to as the “System”) through which customers of LIVO Technologies GmbH can submit inquiries, requests, and bug reports, which are then processed by LIVO Technologies GmbH employees. The System allows for the exchange of questions, answers, and relevant information. Documents can also be attached and links can be created.

What is the purpose and scope of this statement?

We process personal data in compliance with the EU General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG-neu), and all other applicable data protection regulations.

We are committed to protecting the personal data we collect from individuals who use the LIVO Technologies HelpDesk.

This statement describes how and what data is collected from users of the LIVO Technologies HelpDesk, and for what purpose we process it.

This statement applies to all information we receive regarding the use of the LIVO Technologies HelpDesk.

This does not apply to websites linked to this system (third-party websites) that are controlled by third parties not affiliated with LIVO Technologies GmbH. LIVO Technologies GmbH is neither responsible for the content nor the data usage practices of third-party websites, nor does LIVO Technologies GmbH have any influence over them.

What personal data is processed, and for what purpose?

The following data is processed in the LIVO Technologies HelpDesk:

Date and time of access
User account name (username)
User's email address
User's first and last name
User photo (optional)
The browser and, if applicable, the operating system of the computer used to access the site, as well as the name of the Internet service provider
IP address of the requesting system
User session and activities
Error messages and log files.

The data is processed for the following purposes:

Exchange of information between system users and LIVO Technologies GmbH—for example, for communication within tickets and between support staff.
Traceability of processing steps and the personnel involved in chronological order—this is important for tracking the process history and assigning responsibility.
Ensuring a comfortable user experience—for example, by optimizing the user interface and fixing bugs based on the user data collected.
Analysis of system security and stability, processing time, key topics, usage frequency, response times, etc. – this involves analyzing system performance to continuously improve efficiency and user-friendliness.
Notification of users by LIVO Technologies GmbH in the event of disruptions or data breaches – this is necessary to quickly inform users in the event of security incidents or data breaches.
System administration and ensuring system functionality —this includes managing user accounts and permissions, as well as system maintenance and updates.

If the system allows for optional entries, the user provides this information on an expressly voluntary basis.

What is the legal basis for the processing of personal data?

Data processing is carried out pursuant to Article 6(1)(b) of the GDPR (performance of a contract) and Article 6(1)(f) (legitimate interests).

Under no circumstances do we use the collected data to identify specific individuals.

Where is personal data processed?

The LIVO Technologies Helpdesk is based on the Jira Service Management module from Atlassian.
Data is processed in the Atlassian Cloud.
Further information on the Jira systems used can be found in the section below titled “Atlassian Cloud (including Jira and Confluence).”

How long is personal data processed, and when is it deleted?

Personal data remains stored in the LIVO Technologies HelpDesk until

a user requests the deletion of their account at
or
The business relationship with the customer (company) of LIVO Technologies GmbH has ended.

If, for technical reasons, it is not possible to delete the user account, the personal data will be anonymized.

Note: For legal reasons, it may be necessary to retain data even after the business relationship has ended. In such cases, the data will be deleted once the legally required minimum retention period has expired.

To whom is personal data disclosed?

Data will not be disclosed to third parties (other than Atlassian; see the section titled “Atlassian Cloud (including Jira and Confluence)”) without the user’s express consent.

We expressly point out that the transmission of data over the Internet (e.g., via email) may involve security risks.

Atlassian Cloud (including Jira and Confluence)

For the internal management, processing, and storage of information and data, we use the Atlassian Cloud (Atlassian Inc. (San Francisco, Harrison Street Location), 1098 Harrison Street, San Francisco, California 94103, USA) as well as third-party tools from the Atlassian Marketplace. The primary tools used are the Atlassian products Confluence, Jira, and Jira Service Management.

Atlassian offers a range of compliance features, such as SOC 2, PCI DSS, and ISO 27001/27018. Data is transmitted and stored in encrypted form. The existing certifications cover many of the security and data protection requirements of the GDPR. To ensure compliance with the GDPR, a Data Processing Addendum has been established with the provider, which explicitly includes the EU’s Standard Contractual Clauses (SCCs). The agreement is binding on Atlassian and enables LIVO Technologies GmbH to use the Atlassian Cloud in compliance with the GDPR.

Data from Atlassian Cloud may be stored in various regions around the world.
Where technically feasible, data is stored in the following regions in the order of priority listed below:

Germany
Ireland (EU)
United States of America
Other

In early March 2021, Atlassian announced that data belonging to European customers (such as LIVO Technologies GmbH) will be stored on servers within the EU starting in the second half of 2021.

You can find more information about Atlassian's privacy policy here: https://www.atlassian.com/de/trust/privacy.

We would also like to note that we use the following third-party apps from the Atlassian Marketplace:

Atlas CRM (https://avisi-apps.gitbook.io/avisi-apps-legal/privacy-security/privacy-policy)
Microsoft Teams for Confluence Cloud (https://www.atlassian.com/legal/privacy-policy)
Outlook Calendars for Confluence (https://yasoon.com/privacy-policy-services/)
Scroll Documents for Confluence (https://www.k15t.com/resources/data-security-statement)
Scroll PDF Exporter for Cloud (https://www.k15t.com/resources/data-security-statement)
SharePoint Connector for Confluence (https://www.communardo.com/privacy-statement/)

For more information about data protection regarding third-party apps, click the link next to the app's name.

8. Audio and Video Conferences

Data Processing

We use online conferencing tools, among other methods, to communicate with our customers. The specific tools we use are listed below. When you communicate with us via video or audio conference over the internet, your personal data is collected and processed by us and by the provider of the respective conferencing tool.

The conferencing tools collect all data that you provide or use in connection with the tools (email address and/or phone number). In addition, the conferencing tools process the duration of the conference, the start and end times of your participation in the conference, the number of participants, and other “contextual information” related to the communication process (metadata).

In addition, the tool provider processes all technical data necessary for handling online communication. This includes, in particular, IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or speaker, and the type of connection.

If content is exchanged, uploaded, or otherwise made available within the tool, it is also stored on the tool provider’s servers. Such content includes, in particular, cloud recordings, chat/instant messages, voicemails, uploaded photos and videos, files, whiteboards, and other information shared while using the service.

Please note that we do not have full control over the data processing activities of the tools we use. Our ability to influence these activities depends largely on the corporate policies of the respective providers. For further information on data processing by the conference tools, please refer to the privacy policies of the respective tools, which we have listed below.

Purpose and Legal Basis

The conference tools are used to communicate with prospective or existing contractual partners or to offer specific services to our customers (Art. 6(1)(b) GDPR). Furthermore, the use of these tools serves to generally simplify and expedite communication with us or our company (legitimate interest within the meaning of Art. 6(1)(f) GDPR). Where consent has been requested, the use of the relevant tools is based on this consent; consent may be revoked at any time with future effect.

Retention period

Data that we collect directly through our video and conferencing tools will be deleted from our systems as soon as you request that we delete it, revoke your consent to its storage, or the purpose for storing the data no longer applies. Stored cookies remain on your device until you delete them. Mandatory legal retention periods remain unaffected.

We have no control over how long your data is stored by the operators of the conferencing tools for their own purposes. For more details, please contact the operators of the conferencing tools directly.

Conference tools used

We use the following conferencing tools:

GoToMeeting

We use GoToMeeting. The provider is LogMeIn, Inc., 320 Summer Street, Boston, MA 02210, USA. For details on data processing, please refer to GoToMeeting’s privacy policy: https://www.logmeininc.com/de/legal/privacy.

Data transfers to the United States are based on the European Commission’s Standard Contractual Clauses. For more details, please visit: https://logmeincdn.azureedge.net/legal/lmi-customer-dpa-2020v1-de.pdf.

Order Processing

Microsoft Teams

We use Microsoft Teams. The provider is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. For details on data processing, please refer to the Microsoft Teams Privacy Statement: https://privacy.microsoft.com/de-de/privacystatement.

Order Processing

9. Our Own Services

Handling of Applicant Data

We offer you the opportunity to apply for a position with us (e.g., by email, mail, or via our online application form). Below, we provide information about the scope, purpose, and use of the personal data collected from you during the application process. We assure you that the collection, processing, and use of your data are carried out in accordance with applicable data protection laws and all other legal provisions, and that your data will be treated as strictly confidential.

Scope and Purpose of Data Collection

When you submit an application to us, we process the associated personal data (e.g., contact and communication details, application documents, notes taken during interviews, etc.) to the extent necessary to decide whether to establish an employment relationship. The legal basis for this is Section 26 of the German Federal Data Protection Act (BDSG) (initiation of an employment relationship), Article 6(1)(b) of the GDPR (general contract initiation), and—provided you have given your consent—Article 6(1)(a) of the GDPR. Consent may be revoked at any time. Your personal data will be shared within our company exclusively with persons involved in processing your application.

If your application is successful, the data you have submitted will be stored in our data processing systems in accordance with Section 26 of the German Federal Data Protection Act (BDSG) and Article 6(1)(b) of the General Data Protection Regulation (GDPR) for the purpose of administering the employment relationship.

Data retention period

If we are unable to offer you a position, if you decline a job offer, or if you withdraw your application, we reserve the right to retain the data you have provided for up to 6 months from the conclusion of the application process (rejection or withdrawal of the application) based on our legitimate interests (Art. 6(1)(f) GDPR). The data will then be deleted and the physical application documents destroyed. The retention serves, in particular, as evidence in the event of a legal dispute. If it becomes apparent that the data will be required after the 6-month period has expired (e.g., due to an impending or pending legal dispute), deletion will not take place until the purpose for continued retention no longer applies.

Data may also be retained for a longer period if you have provided the necessary consent (Art. 6(1)(a) GDPR) or if statutory retention requirements prevent its deletion.

Inclusion in the candidate pool

If we do not offer you a position, we may add you to our applicant pool. If we do add you, all documents and information from your application will be transferred to the applicant pool so that we can contact you if suitable openings arise.

Inclusion in the applicant pool is based solely on your explicit consent (Art. 6(1)(a) GDPR). Providing consent is voluntary and has no bearing on the ongoing application process. The data subject may withdraw their consent at any time. In this case, the data will be permanently deleted from the applicant pool, provided there are no legal grounds for retention.

Data from the applicant pool will be permanently deleted no later than two years after consent is given.