Services
Implementing efficient and sustainable LIMS solutions requires more than just installing the software. Take advantage of our 40 years of project experience. As LIMS experts, we are here to support you with our consulting and service offerings. Collaborative. Partner-oriented. Sustainable.
Consulting
Our experts provide comprehensive advice and develop concrete solutions for efficient and flexible process control—tailored to your specific needs.
- Analysis of the workflow & positioning of the planned system
- Estimation of the time and cost framework
- Development of an action plan
- Preparation of specifications
Implementation
We implement our software systems by developing a project plan consisting of sequential project phases. This plan includes:
- Development of a detailed plan tailored to your needs
- Possible implementation using our standard modules
- A detailed definition of the necessary enhancements to the application
- Installation of standard modules and expansion of existing applications
- Training for administrators and users
- System acceptance and go-live in your environment
- Support during the initial phase following commissioning
Training courses
We offer customized training courses on our software and related tools. Whether you choose to attend training at our facility or, upon request, at your location—we will provide you with professional training. In addition to theoretical knowledge, our training experts will teach you practical skills tailored to using our software.
Customer Service
Once a project is completed and the system goes live, we offer a range of high-quality support services. These include services for updates and upgrades. Updates improve the installed software and are delivered as patches. Upgrades are provided for new, important features. New releases are available upon approval and can be requested. Additionally, our customers have access to asupport sectionon our website and a hotline.
